WHAT'S AT STAKE
Every call to your cemetery is a moment that matters.
Some calls are a family in grief, navigating one of the hardest decisions they'll ever make. Others are pre-need—a couple planning ahead, comparing options, deciding where they want to rest. Both deserve the same thing: a staff member who picks up, knows how to handle it, and makes the experience feel like they called the right place.
Most cemeteries are running on phone systems that treat every call the same: a generic ring to a desk, with no routing logic, no recording, and no visibility into what happened. You don't know which calls were answered. You don't know which inquiries went to voicemail. And you have no idea which marketing is actually driving calls through your door.
HelloPhone was built to close that gap — purpose-built routing, full call recording, marketing attribution, and a direct connection to Dead Ringers' customer experience evaluation system. All in one platform, built for this profession.
BUILT FOR DEATHCARE PROFESSIONALS — BY DEATHCARE PROFESSIONALS
Every feature designed for what cemeteries actually need.
At-need & inquiry routing
At-need calls and pre-need property inquiries need to land with the right person. HelloPhone routes every call where it needs to go — sales counselors, office staff, or an answering service after hours. No family hits a dead end.
Full call recording
Every call recorded and transcribed in full — never truncated. Know exactly what was said on every property inquiry, at-need call, or interment arrangement. Coach your team on what the next conversation should sound like.
Call tracking & marketing attribution
Know which campaigns are driving at-need and pre-need calls — Google, direct mail, a community event. Every call attributed to its source so your marketing budget is working on what actually matters.
Multi-location management
Operating multiple cemetery properties? One platform, separate numbers and routing per location, centralized reporting across all of them. One dashboard, one bill — structured the way your organization is structured.
CRM integrations
Call data flows directly into your cemetery management system. No manual data entry. No information lost between the inquiry call and the follow-up appointment.
Dead Ringers customer experience evaluation
Your calls with families evaluated against Dead Ringers' proprietary scoring algorithm — refined across 10+ years of deathcare customer experience expertise. Score every call. Coach to what you know.
White glove support — from people who know this profession.
You're not setting this up alone. Our team of deathcare professionals is available to guide your HelloPhone setup from day one, optimize your call routing, and support your ongoing development as your cemetery grows. We don't hand you a manual and wish you luck.
THE DEAD RINGERS DIFFERENCE
HelloPhone doesn't stop at the phone call.
Your recordings and transcriptions feed directly into Dead Ringers' customer experience evaluation system — so every call your team handles can be scored, coached, and improved. It's not just a phone system. It's a complete customer experience infrastructure for your funeral home.
