WHAT'S AT STAKE
That call isn't just a call.
When an at-need family picks up the phone, they're not shopping. They're in crisis. They're trusting that whoever answers will be steady, informed, and ready to help — not routing them to a voicemail box or a hold system built for a dental office.
Most funeral homes are running on phone systems that have no idea what kind of calls they're fielding. No recording. No routing logic built for after-hours at-need calls. No visibility into whether the call was answered, how it was handled, or where the family even heard about you.
HelloPhone was built to close that gap — purpose-built routing, full call recording, marketing attribution, and a direct connection to Dead Ringers' customer experience evaluation system. All in one platform, built for this profession.
BUILT FOR DEATHCARE PROFESSIONALS — BY DEATHCARE PROFESSIONALS
Every feature designed for what funeral homes actually need.
After-hours & at-need routing
First calls come at any hour. HelloPhone routes them the way you actually operate — ring the director on call, forward to a mobile device, or transfer to your answering service. No family hits a dead end.
Full call recording
Every call recorded and transcribed in full — never truncated. Know exactly what was said, catch what was missed, and coach your team on what the next call should sound like.
Call tracking & marketing attribution
Know which campaigns are driving at-need calls — Google, Facebook, a billboard, a referral. Every call attributed to its source so your marketing budget is working on what actually matters.
Multi-location management
Multiple rooftops, one platform. Separate numbers and routing rules per location, centralized reporting across all of them. One dashboard, one bill — structured the way your business is structured.
CRM integrations
Call data flows directly into your CRM. No manual data entry. No information lost between the first call and the arrangement conference.
Dead Ringers customer experience evaluation
Your calls with families evaluated against Dead Ringers' proprietary scoring algorithm — refined across 10+ years of deathcare customer experience expertise. Score every call. Coach to what you know.
White glove support — from people who know this profession.
You're not setting this up alone. Our team of deathcare professionals is available to guide your HelloPhone setup from day one, optimize your call routing, and support your ongoing development as your firm grows. We don't hand you a manual and wish you luck.
THE DEAD RINGERS DIFFERENCE
HelloPhone doesn't stop at the phone call.
Your recordings and transcriptions feed directly into Dead Ringers' customer experience evaluation system — so every call your team handles can be scored, coached, and improved. It's not just a phone system. It's a complete customer experience infrastructure for your funeral home.
