THE ORIGIN STORY
How HelloPhone Began
Poul Lemasters spent years in deathcare law. He'd seen what a mishandled phone call could cost a funeral home — not just a lost family, but real legal exposure. Families who didn't get the information they needed. Arrangements made with no one in their corner.
The professionals weren't indifferent. Most of them cared deeply. The problem was simpler — and harder — than that: nobody had given them the training, the tools, or the systems this profession demands.
So Poul built Dead Ringers around one conviction: close the gap between what families deserve and what they're getting, by investing in the professionals who serve them.
Dead Ringers' work kept running into the same wall: the phone systems deathcare firms were using weren't built for them. Generic VoIP or landlines — no visibility into where calls came from, what was happening on them, or whether coaching was making any difference. The data existed. The evaluation existed. The coaching existed. The phone system was a black box.
The tool this profession needed didn't exist. So we built HelloPhone.
THE HELLOPHONE DIFFERENCE
HelloPhone vs. the platform you're probably already on.
RingCentral and Nextiva are solid business phone systems. CallRail's call tracking functions are pretty cool.
They just weren't built for deathcare — and the gaps show up exactly where it matters most.
← Scroll to compare →
| HelloPhoneVoIP + Call Tracking | RingCentral / NextivaVoIP | CallRailCall Tracking | |
|---|---|---|---|
| No long-term contracts HelloPhone runs month-to-month. RingCentral and Nextiva both require 12+ month annual contracts — and auto-renewal can lock you into another year before you realize it.
| ✓ | ✗ | ✓ |
| Deathcare-specific onboarding Onboarding specialists who understand deathcare call flow and best practices — not generic tech support reading from a script.
| ✓ | ✗ | ✗ |
| Complete call recordings & transcriptions Most VoIP platforms — including RingCentral and Nextiva — truncate recordings depending on plan, which makes accurate call evaluation impossible. HelloPhone captures every call, in full.
| ✓ | Often truncated | Tracked calls only |
| Call tracking & marketing attribution Know exactly which campaigns are driving calls and track real marketing ROI — so every dollar you spend is accountable.
| ✓ | Limited / add-on | ✓ |
| Dead Ringers CX analysis Call analysis designed by deathcare CX professionals with 10+ years of expertise — not a generic AI score.
| ✓ | Generic AI only | Generic AI only |
| Paired with live coaching & training Designed to connect directly to Dead Ringers' coaching and training programs — so evaluation data actually drives behavior change.
| ✓ | ✗ | ✗ |
| Deathcare CRM integrations Integrates with FuneralDecisions, NowDeck, and other deathcare platforms — so your call data flows where it needs to go.
| ✓ | General platforms only | General only |
| Purpose-built for deathcare answering services Some deathcare answering services run on RingCentral or Nextiva — but HelloPhone is the only platform designed around the specific call volumes, workflows, and expectations this role demands.
| ✓ | Not purpose-built | ✗ |
RingCentral and Nextiva are legitimate VoIP platforms — just not built for this profession.CallRail discontinued their hosted VoIP phone service in early 2026. Their call tracking product — including recording and transcription of tracked calls — remains active. HelloPhone combines call tracking and a full phone system in one platform, so every call is captured regardless of whether it came through a tracking number.
